Pricing Strategy // Inbound AI Receptionist
A pricing model that anchors on value, protects margin, and keeps the quote simple.
The strategy is built around customer value, a single monthly number, and a clear upgrade path when volume or complexity grows.
Tiering Logic
Choose the tier by customer value, not company size.
Tier 1
High-value / regulated
Legal, dental, medical, accounting, and other high-stakes verticals where one customer is worth thousands.
Setup $500–$1,000 • Monthly $799
Tier 2
Mid-value service
HVAC, plumbing, electrical, real estate, and property management with mid-ticket jobs and higher volume.
Setup $500–$1,000 • Monthly $599
Tier 3
Entry / lower-ticket
Salons, landscaping, cleaning, small retail, and restaurants with price-sensitive, high-volume demand.
Setup $500 • Monthly $449
Billing Model
Default to a flat retainer with a fair-use ceiling.
Most clients should receive one monthly number, unlimited inbound up to the tier ceiling, and a clear upgrade path if usage becomes heavy.
| Use case | Billing model | Notes |
|---|---|---|
| Single location, predictable volume | Flat + fair-use ceiling | Best default for almost every client |
| High-volume or spiky seasonality | Hybrid base + $0.40/min overage | Use upfront for peak-season or multi-location accounts |
| Flat client that repeatedly runs hot | Tier bump or minute pack | Handled through the fair-use clause rather than surprise billing |
Add-ons
Charge by bucket, not by feature.
- • Monthly capability: +$100–$150/mo
- • One-time integration: +$250–$500 setup
- • Extra location: +65% of base monthly
Money Flow
Keep the commercial motion simple.
- • Collect 50% of setup fee at signing
- • Deliver setup, then run a 30-day proof window
- • Start monthly retainer on day 31