An AI receptionist built around your business.
Give callers a clear next step when your team is busy. We configure voice agents around your approved information, intake questions and handoff rules, with booking and follow-up scoped to the systems you use.
Answered on your terms. Handed over with care.
Augova voice agents take repeatable calls off your team's plate. They answer from information you approve, capture what the caller needs and pass everything else to a person with the details already written down.
No caller starts over.
A missed call leaves two jobs: return it, then work out what the caller wanted. The agent gathers the right details during the conversation, reads back names, dates and numbers, and leaves your team a record it can act on straight away.
Answers you have approved.
Hours, service areas and how to arrange a consultation come from information your business signs off. Anything outside that scope becomes a handoff or a callback request, never a confident guess.
Bookings confirmed by the calendar, not the conversation.
A spoken yes is not a booking. Where an agreed calendar connection is in place, the booking workflow checks your rules, such as appointment types and opening hours, and confirms only the result the calendar returns. Where it isn't, the agent collects a clear appointment request and tells the caller your team will confirm it. We review your phone and calendar setup before promising an integration, so what the caller hears matches what actually happens next.
Cover when the desk is busy.
Support your front desk during overflow and after hours, so callers get a clear next step while your team handles the conversations that need a person.
Tested on calls like yours.
We shape the script with anonymized examples: interruptions, unfamiliar names, out-of-area requests. The languages your callers use are agreed and tested before launch.
Example workflow
- 1
Answer
Introduce the assistant and use the approved greeting.
- 2
Understand
Collect only the details needed for the agreed request.
- 3
Confirm
Read back important names, dates and contact details.
- 4
Route
Use the configured system or hand the request to your team.
Keep a person in the conversation.
A caller may ask for someone, change their mind, or raise something the agent should not decide. Define the transfer destination and the fallback before launch. If a live transfer is not available, the next step should be a clearly described callback request.
Voice Agents
Human handoff
Every call ends with a clear record.
When the conversation ends, your team should not have to replay it. The agent writes up who called, what they asked for and the next step agreed, and sends it to the destination chosen during setup, such as an email or a shared inbox. Connecting a calendar or CRM is scoped and tested separately before anyone relies on it.
Voice Agents
After the call
Check out our blogs about voice agents.
See moreQuestions before you start
We review your carrier and call-routing options before setup. Keeping a number or forwarding calls depends on the telephone arrangements available to your business.
Booking is scoped to a supported, tested calendar workflow. Without that connection, the agent can collect an appointment request for your team to confirm.
Tell us the languages your callers use. We agree the supported languages and test representative conversations before launch rather than promising the same quality for every language.
It can support repeatable calls and overflow while your team handles exceptions and relationships. The right division of work depends on your business.
Yes. Try the public voice demo, then discuss your own call flow with us. The demo illustrates conversation; it is not proof that your calendar or CRM is already connected.
Bring us one real workflow.
Tell us what happens today, what gets missed and which tools your team uses. We will discuss a sensible starting scope.